Returns & Exchanges
At Direct Pool Supplies AU, we want you to be completely satisfied with your purchase. If a product is faulty or does not meet your expectations, we offer a straightforward return and exchange process within 30 days of delivery.
Contact Support
Email our customer service team with your order number and reason for return to obtain a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely pack the item in its original, unopened packaging, ensuring all manuals and accessories are included to qualify for a full refund.
Ship the Product
Affix the return label and send the package to our warehouse address; we recommend using a trackable shipping service for peace of mind.
Inspection and Refund
Once our technicians inspect the returned pool equipment, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing